Bug fixes
Broken flows, layout glitches, integration failures and regressions — triaged by severity, fixed against the SLA, verified before close.
Service · Support & AMC
Support & Maintenance that keeps your software earning, not decaying.
Websites, apps and platforms rot without care: dependencies age, stores change policies, attackers scan. Our AMC retainer covers fixes, patches, upgrades, backups, monitoring and small enhancements — with response times in writing.
Covers: websites, stores, web apps, mobile apps, servers. Engagement: monthly retainer, annual contract.
status.smartdesizns.com · client overview
Uptime · 30 days
99.98%
checks every 60 s
Last backup
02:00
verified · off-site copy
Open tickets
2
0 critical · 2 minor
This month's maintenance log
AMC · Growth
- Security patch applied CMS core + 3 plugins Jul 12
- Checkout bug fixed coupon + COD edge case Jul 9
- Dependency upgrade Node LTS + framework minor Jul 7
- Restore drill passed staging restore from backup Jul 4
- Enhancement shipped new enquiry-form fields + CRM push Jul 2
Monthly report sent — hours used, incidents, next month's plan
no surprises, ever
Response targets
By severity
Critical — site or app down
Worked continuously until restored
High — feature broken, revenue impact
Same-business-day start on Growth+
Normal — bug, glitch, content change
Scheduled within the week's queue
Planned — upgrades, enhancements
Agreed in the monthly plan
Backups
Daily
Monitoring
24×7
Reporting
Monthly
What's covered
Six things every AMC includes.
The unglamorous work that keeps software fast, safe and online — done on a schedule, not after a disaster.
Security patches
CVE watch on your stack, prompt patching of frameworks, CMSs and plugins, hardening passes and post-patch smoke tests.
Dependency upgrades
Planned framework, runtime and library upgrades before end-of-life — tested on staging first, so versions never fall dangerously behind.
Backups & recovery
Automated daily backups with an off-site copy, retention policy — and periodic restore drills, because an untested backup is a hope, not a plan.
Uptime monitoring
24×7 automated checks on availability, SSL expiry, domain expiry and key user flows — we usually know before your customers do.
Small enhancements
Included hours each month for the steady stream of real life: new banners, form changes, a report tweak, a notification, a small integration.
Why an AMC
Software doesn't stay finished.
Three things break "done" software — none of them announce themselves in advance.
Security incidents
Unpatched sites get found — by bots, not by luck. Malware injections, defacements and crypto-miners typically enter through a dependency that had a fix available for months. Scheduled patching plus monitoring closes that window and, if something does get through, backups and an incident runbook make it a bad afternoon instead of a lost week.
Framework end-of-life
PHP versions, Node LTS lines, Android SDK targets, CMS majors — everything you run on has an expiry date. Miss it and you face a risky, expensive big-bang migration. An AMC absorbs upgrades incrementally, on staging, while everything still works.
App store policy changes
Apple and Google regularly raise minimum SDK levels, privacy-declaration and permission requirements — and apps that don't comply get update-blocked or delisted. AMC keeps your apps building, compliant and publishable all year, not just at launch.
AMC plans
Three tiers. Pick the safety net that fits.
Monthly retainers on an annual contract, priced from a base rate after a short audit of your stack. Written quote, no per-incident charges inside included hours.
Essential
Keep it safe and online.
From a fixed monthly retainer
Single website or app · annual contract
- ✓Uptime monitoring + daily backups
- ✓Security patches & CMS / plugin updates
- ✓Bug fixes within included hours (up to 5 hrs / month)
- ✓Response: next business day; critical outages prioritised
- ✓Email support + monthly report
Growth
Keep it improving.
From a fixed monthly retainer
Website / store + app · staging environment included
- ✓Everything in Essential
- ✓Dependency & framework upgrades on staging
- ✓Enhancement hours included (up to 15 hrs / month)
- ✓Response: within 4 business hours; critical worked until restored
- ✓App store compliance updates (iOS / Android)
- ✓Priority chat channel + named engineer
Enterprise
Keep the whole portfolio covered.
Custom retainer
Multiple applications · servers · compliance needs
- ✓Everything in Growth
- ✓24×7 incident response for critical outages
- ✓Custom hours pool across all covered apps
- ✓Server / infra management & disaster-recovery plan
- ✓Quarterly security review & roadmap session
- ✓Dedicated account manager
Onboarding
From handover to covered in four steps.
Works the same whether we built your software or someone else did.
-
1
Audit
We review the codebase, hosting, dependencies, existing backups and known issues — and give you an honest health report.
-
2
Access & safety net
Credentials transferred securely, monitoring and automated backups switched on, restore verified — before we change anything.
-
3
Stabilise
Overdue patches applied, urgent issues from the audit fixed, and the backlog triaged into the first month's plan.
-
4
Steady state
Monthly cadence: patches, monitoring review, enhancement hours, and a report of what was done and what's planned next.
FAQ
Common questions, answered.
Do you maintain software that another team built?
Yes. AMC onboarding starts with a technical audit — codebase, hosting, dependencies, backups, monitoring — regardless of who built it. We take over WordPress and PHP sites, ecommerce stores, custom web apps, and iOS / Android apps built by other agencies or in-house teams.
What counts as a small enhancement versus a new project?
Anything that fits within your plan's included hours — content changes, new form fields, layout tweaks, a small report, a new notification — is handled inside the AMC. Larger items (a new module, a redesign, a new integration platform) are scoped and quoted separately as mini-projects, and AMC clients get priority scheduling on them.
What do the response-time SLAs actually cover?
The SLA defines how quickly we acknowledge and begin working on an issue after you report it (or monitoring detects it), by severity. Critical outages are worked continuously until resolved on Growth and Enterprise plans. Resolution time depends on the fault — no honest vendor promises fixed resolution times for unknown bugs — but you always get a named owner and status updates until it's closed.
Do unused hours roll over?
Standard plans reset monthly — that's what keeps the retainer affordable and the queue predictable. On annual contracts we build in a reasonable carry-over buffer for planned work like a framework upgrade, agreed in the contract rather than improvised later.
Is AMC only for projects Smart Desizns built?
No — a large share of our AMC portfolio was built elsewhere. For projects we did build (see our products and portfolio), onboarding is faster because the audit step is already done. Either way you get the same coverage: patches, backups, monitoring, fixes and enhancement hours.
How is AMC priced?
As a monthly retainer, from a base rate that depends on your stack, traffic and the number of applications covered. After a short audit we send a written quote per tier. Annual billing carries a discount, and there are no per-incident charges inside the included hours.
When did your site last get a health check?
Send us your website or app details and we'll run a free preliminary audit — versions, obvious risks, backup status — with a written AMC quote per tier.