Product · Society & Community

HoodDesk — the modern operating system for residential communities.

Resident and Guard mobile apps, an RWA admin web console and a super-admin SaaS panel — built ground-up for societies, gated communities and property management companies. Better than NoBrokerHood. Smarter than MyGate. Ready to white-label.

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Status: Multi-tenant SaaS · LIVE alpha. Onboarding: 48 hours.

app.hooddesk.com · HoodDesk Demo Heights

HoodDesk RWA admin dashboard — today's entries, approvals awaiting, and quick actions for visitor logs, notices, residents, bills and helpdesk

Real screenshot — the live society admin console at app.hooddesk.com.

Why HoodDesk

Built for societies that have outgrown WhatsApp groups.

Designed ground-up for multi-stakeholder community ops — not bolted on top of a visitor-log app.

True multi-tenant

Postgres row-level security on 50+ tables. Every query auto-scoped to the society. One HoodDesk instance can host one community or one thousand.

Mobile-first

Resident app + Guard app on iOS and Android. Offline-first sync for guards, instant pre-approve flow for residents. Pull-to-refresh polish.

Compliance built-in

Per-society jurisdiction tag — DPDP (India), GDPR (EU), BIPA (US). Append-only audit log, PII retention purge worker, granular consent records.

White-label ready

Property management companies running 5-50 buildings get a `society_group` parent. Custom brand, colors, splash. Super-admin SaaS console provisions tenants atomically.

Four surfaces

One platform. The right tool for every role.

Residents on mobile. Guards on tablet. Society admins on web. PMC operators on a SaaS console. All connected, all permissioned, all in lock-step.

Resident

Mobile app

Pre-approve visitors, scan QR for delivery, raise complaints, pay maintenance bills, manage family members, panic / SOS, view notices with read-receipt.

iOS · Android · Expo SDK 52

Guard

Tablet app

Check-in & check-out visitors, QR / OTP / photo capture, offline outbox (1-hour buffer), shift roster, gate / tower assignment, panic alert receive.

iOS · Android · SQLite outbox

RWA Admin

Web console

Residents, towers, guards, visitors, notices, bills, helpdesk, frequent visitors, vendors, audit log + CSV export, settings. Real-time visitor row flash.

React · Vite · TanStack · shadcn

Super-admin

SaaS console

Provision new tenant societies in one click. Tenant KPIs (units, residents, guards). Per-tenant feature flags. Atomic society + first admin creation.

scrypt password · JWT · audit-logged

Real product, not a mockup

Shipped, deployed, and live right now.

Every screenshot below is captured from the running platform — the resident app on a real Android device and the admin console at hooddesk.com. Both mobile apps are also live on TestFlight.

HoodDesk admin notices page — published maintenance and event notices with category and status pills — Notices — compose once with block / tower / unit targeting; residents get push with read receipts.

HoodDesk admin helpdesk — resident complaints with category, status, priority and resolution tracking — Helpdesk — complaints categorised, prioritised and tracked from open to resolved.

HoodDesk admin billing — auto-generate monthly bills, late-fee rules, outstanding and paid totals across 50 bills — Billing engine — auto-generated monthly bills, late-fee sweeps, per-flat ledger and collection totals at a glance.

HoodDesk resident app home — pre-approve, daily help, visitors, notice board, maintenance and helpdesk modules — Resident home — every module two taps away.

HoodDesk pre-approve guest screen — visitor type, arrival window and a WhatsApp-shareable gate entry link — Pre-approve — gate pass shared straight to WhatsApp.

HoodDesk resident app visitors screen — guest, delivery, cab and service filters with visit history and blacklist — Visitors — every entry filtered and on record.

HoodDesk resident app bills screen — outstanding dues with overdue flag, billed and paid totals, pay button and receipt history — Bills — dues, late fees and receipts in one place.

What's inside

A full ops stack for residential communities.

Twelve modules. Built to ship together — not bolt-on bundles.

Visitor management

Pre-approve, walk-in, QR check-in, photo capture, OTP verification, idempotency-keyed offline check-in, audience-aware notice push.

Notices & push

Block / tower / unit audience targeting, FCM + APNs delivery via Expo Push, per-resident read receipts, resend on failure, dead-token cleanup.

Maintenance bills

Admin generates per-unit bills, status pills (unpaid / paid / overdue / waived), Razorpay-ready collection, accountant-facing reconciliation.

Helpdesk & complaints

10 categories, status workflow (open → assigned → in progress → resolved), priority + assignment, Socket.IO live broadcast to admins.

Frequent visitors

Maid, cook, driver, nanny, gardener, laundry, newspaper, milk, trainer, other — resident nominates, admin verifies. Day & time-window assignments.

Empanelled vendors

Plumber, electrician, carpenter, AC repair — society's contracted vendor pool. Complaint → assign → SLA-tracked → invoice → rating.

Audit log

Append-only at DB level (USING false on UPDATE / DELETE). Admin viewer with filters, before / after JSON drill-down, CSV export with 10k cap.

Panic & SOS

Resident in-app SOS → instant guard alert + admin broadcast. Audit-logged. Configurable broadcast scope (on-shift guards, nearby flats).

Family management

Add spouse, children, parents. Per-member access scope (full / view-only / none). Independent visitor approval toggle.

Gates & duty roster

Admin defines gates (Main, Side, Service). Guards posted at Gate / Tower / Patrol / Common area. Shift roster with day / night / rotating.

Real-time activity

Socket.IO broadcasts to society room — visitor await / approve / deny, complaint raised, panic raised. Admin dashboard row-flash 1.8 s.

Per-tenant feature gates

Face recognition, ANPR, eKYC — toggle on per society. Jurisdiction-aware: features auto-disabled where the local regulator prohibits.

Add-ons

Build your exact product with optional modules.

Start from the core community platform and switch on only the modules your society or portfolio needs. Every add-on is production code — scoped, priced and scheduled in a written quote.

Face recognition entry

Add-on

Per-society opt-in, default-off, auto-disabled where regulators prohibit.

ANPR vehicle entry

Add-on

Number-plate recognition at gates with resident vehicle whitelists.

White-label branding

Add-on

Your brand, colors, splash and domain across all four surfaces.

Razorpay collections

Add-on

UPI, card and net-banking bill payment with accountant reconciliation.

Empanelled vendor pool

Add-on

Complaint-to-invoice vendor workflow with SLA tracking and ratings.

eKYC verification

Add-on

Staff and frequent-visitor identity checks with consent records.

Super-admin SaaS console

Add-on

One-click tenant provisioning and portfolio KPIs for PMC operators.

On-prem deployment

Add-on

Self-hosted install with source-code escrow for enterprise portfolios.

Need something not listed? Tell us which modules you want — we reply with a fixed written quote.

How it works

A complete community day in 6 steps.

From a visitor arriving at the gate to the maintenance ledger reconciling — here's how a society runs on HoodDesk.

Visitor arrives

Walk-in at the gate, or pre-approved with a QR code.

Guard logs entry

Photo capture, QR / OTP verify. Offline outbox if the network drops.

Resident approves

Instant push to the resident app. Approve or deny in under 30 seconds.

Visitor checks in

Entry recorded; admin dashboard row flashes in real time.

Notices & helpdesk

Targeted notices with read receipts; complaints tracked to resolved.

Bills & audit

Per-unit maintenance bills, Razorpay payment, append-only audit log.

Resident flow

OTP login → pre-approve visitor → approve on push → read notices → raise complaint → pay maintenance bill.

Guard flow

Start shift at assigned gate → check in visitors → photo + OTP capture → offline queue syncs → receive panic alerts → check-out log.

RWA admin flow

Publish notice → watch live activity → assign complaints → generate bills → reconcile payments → export audit CSV.

Editions

Three tiers. Pick what your community needs today.

Per-unit pricing. Annual contract. Branded apps available on Plus and Enterprise.

Starter

Small communities, 50-200 units.

₹35 / unit / month

60-day free pilot · min ₹2,000 / month

Resident + Guard apps — iOS + Android (HoodDesk brand)
RWA admin web console
Visitor mgmt, notices, bills, helpdesk, FVs
Push notifications (FCM + APNs)
Audit log + CSV export
Email support, 24h response

Start pilot

Real-time at the gate. Isolated by design.

A gate decision can't wait for a page refresh — and one society's data can never leak into another's.

Realtime

Socket.IO fabric

Visitor approvals, complaints and panic alerts broadcast live to society rooms — admin rows flash in under two seconds.

Offline

Guard outbox

Check-ins queue to a local SQLite outbox with idempotency keys and drain FIFO on reconnect.

Isolation

Postgres RLS

Row-level security on 50+ tables scopes every query to its society — one instance, a thousand communities.

Delivery

Push that lands

FCM + APNs via Expo Push with read receipts, resend-on-failure and dead-token cleanup.

vs MyGate / NoBrokerHood / ADDA

Why societies switch.

Capability	MyGate / NBH / ADDA	HoodDesk
White-label apps for PMCs	Enterprise only / blocked	Plus tier onward
Multi-tenant isolation	Shared schema	Postgres RLS (50+ tables)
Source-code escrow	No	Available (Enterprise)
Per-society jurisdiction tag	No	DPDP / GDPR / BIPA aware
Cross-sell marketplace ads	Aggressive	Zero (opt-in only)
On-prem deployment option	No	Available (Enterprise)
Empanelled vendor management	Limited	Full SLA + ratings
Append-only audit log	No	DB-level USING-false
Offline guard mobile app	Limited	1-hour SQLite outbox
Onboarding time	2-4 weeks	48 hours

FAQ

Questions from RWA presidents and PMC operators.

How is HoodDesk different from MyGate and NoBrokerHood?

Three things. (1) HoodDesk is true multi-tenant — Postgres row-level security on 50+ tables — not a shared-schema architecture. (2) White-label apps and a super-admin SaaS console come standard on Plus tier, so property management companies can run portfolios under their own brand. (3) Zero cross-sell marketplace. Your residents see your community, not a flood of "book a plumber / order groceries" ads.

Can we run HoodDesk as a white-label product for our PMC?

Yes — Plus tier ships with custom brand, colors, splash and your domain. Enterprise tier adds a super-admin SaaS console for provisioning new societies and the option of source-code escrow + on-prem deployment. We've architected `society_group` as a PMC parent so portfolios stay cleanly separated.

What happens if our guard tablet loses internet?

Nothing breaks. The guard app queues check-ins to a local SQLite outbox with idempotency keys. When the device reconnects, the drainer flushes the queue to the server in FIFO order. The audit log captures the original local timestamp + the eventual server timestamp.

How do you handle resident privacy — especially face recognition?

Every society has a `jurisdiction_tag` — DPDP for India, GDPR for EU, BIPA for Illinois, etc. Sensitive features like face recognition, ANPR and eKYC are per-tenant feature gates, default-off, and auto-disabled where the local regulator prohibits or restricts them. Append-only audit log is DB-enforced (USING false on UPDATE / DELETE).

Can residents pay maintenance bills through the app?

Yes — Plus tier onwards. Razorpay collection is wired into the resident app for UPI, card and net-banking. Admin generates bills, residents pay, the accountant console reconciles. Status pills: unpaid / paid / overdue / waived. WhatsApp + SMS reminder sequence is configurable.

What's the onboarding process for a new society?

48 hours. Day 1: super-admin provisions the tenant, imports unit + resident CSV (we provide the template), sets up gates and guards. Day 2: residents download the app and OTP-login. We do a 30-minute walkthrough with the RWA committee on each module. Parallel-run with your existing app for one week before cut-over.

See HoodDesk on your community's data.

Send us a 50-line unit + resident CSV and we'll have a live demo society running in 24 hours. RWA chairs, PMC operators, even individual flat owners curious about the future of community ops — all welcome.

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