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Product · Swiggy-class
From restaurant menu to
customer doorstep — one platform.
A complete food-delivery stack: restaurant onboarding, menu management with variants and add-ons, kitchen display system, agent app with batch delivery, customer experience and a settlement-ready admin console.
6 surfaces · Batched delivery · FSSAI-ready
kds.smartdesizns.com · live kitchen
Pizza Hub Italia · KDS
14 active
#A104
02:14
- • Margherita × 1
- • Garlic Bread × 1
- • Coke × 2
#A105
00:42
- • Pepperoni × 2
- • Wings × 1
#A106
queued
- • Veg Combo × 1
- • Tiramisu × 1
AG
Agent · Arjun G.
2 orders batched · ETA 4 min
Today · performance
+18%
1,840
Orders
26m
Avg ETA
4.6 ★
Rating
Revenue · last 7 days
+14%
Mon → Sun
₹ 4.2L
How it works
A complete order in 7 steps.
From a hungry customer opening the app to the final five-star rating — here's how every order moves through the platform.
Choose dishes
Variants, add-ons, spice level, add to cart.
Checkout
Address, coupon, UPI / card / COD.
Restaurant accepts
POS ping. Auto-accept or manual.
Kitchen cooks
KDS routes to stations. Bump-bar.
Agent picks up
Auto-matched, OTP verify pickup.
Receive & rate
OTP handoff, rating, optional tip.
Customer flow
Open app → browse restaurants → add dishes → pay → track in real time → receive at door → rate.
Restaurant flow
POS ping → accept → KOT to kitchen → KDS station routing → mark ready → handoff to agent → settlement.
Delivery agent flow
Go online → accept offer → navigate to restaurant → verify pickup → deliver → OTP → earnings credited.
What's included
Every surface you need.
Customer apps, restaurant POS, kitchen display, agent app and the back office — all integrated.
Customer App (iOS + Android)
Discovery, filters, restaurant pages, cart, schedule later, live tracking, group ordering, ratings.
Restaurant POS (web + tablet)
Menu, variants, add-ons, item-86, prep times, accept/reject, printer-friendly KOT.
Kitchen Display System (KDS)
Touch-optimised queue, station-wise routing, bump bar support, order-age timers.
Delivery Agent App
Batched pickups, navigation, cash collection, in-app chat, earnings, document expiry.
Customer Web
Mobile-first web checkout, PWA-installable, SEO-friendly restaurant pages.
Super-Admin Console
Restaurants, agents, coupons, banners, settlements, refunds, content moderation.
One product
Four apps. One integrated product.
Customer, delivery agent, restaurant and operations aren't separate projects — they ship as one white-label product on a single order engine, under your brand.
Customer app
Diners browse, order, pay and track — iOS, Android and web.
Delivery agent app
Riders accept offers, batch pickups and deliver with OTP proof.
Restaurant POS + KDS
Partners manage menus, accept orders and run the kitchen queue.
Admin + dispatcher
Operations console with live order board, settlements and support desk.
Customer
→
Order engine
→
Restaurant
→
Agent
→
One settlement, one brand
Role by role
What each app ships with.
Every role gets a purpose-built surface — no shared logins, no compromises.
- ✓Discovery feed with cuisine & dietary filters
- ✓Cart with variants, add-ons & spice level
- ✓Auto-applied coupons & offers
- ✓UPI, card, wallet & COD payments
- ✓Live order & agent tracking
- ✓OTP handoff & contactless delivery
- ✓Ratings, reorder & favourites
- ✓Subscription tier with free delivery
- ✓Online/offline toggle with foreground service
- ✓Transparent offer cards — payout before accept
- ✓Batched pickups with smart sequencing
- ✓Turn-by-turn navigation & voice prompts
- ✓OTP-verified pickup & drop
- ✓Real-time earnings, tips & incentives
- ✓Masked calling to customers
- ✓Document & KYC expiry alerts
- ✓Restaurant onboarding & KYC verification
- ✓Menu & catalog moderation
- ✓Commission & settlement engine
- ✓Coupon, banner & campaign manager
- ✓Refunds & disputes workflow
- ✓Agent fleet & payout management
- ✓Revenue, cohort & ops analytics
- ✓Sub-admin roles & audit trail
- ✓Live order board across the city
- ✓Manual assign & reassign of agents
- ✓SLA-breach alerts & stuck-order queue
- ✓Live map of every active agent
- ✓Support desk with call & chat notes
- ✓Cancellation & refund triage
- ✓Zone & surge monitoring
Key features
Built for food, not just commerce.
Variants & add-ons
Sizes, toppings, half-and-half pizzas, combo deals — modeled as composable item options.
Batched delivery
Agent picks up multiple orders going in the same direction. Smart sequencing minimises delivery time.
Coupons & promotions
Percentage, flat, BOGO, first-order, restaurant-funded, platform-funded, with stacking rules.
Live order tracking
Status lifecycle: placed → accepted → preparing → ready → picked → delivered, with live agent map.
Restaurant analytics
Best-sellers, low-margin items, item-86 history, cancellation reasons, prep-time outliers.
Settlement engine
Order-level commission, packaging charges, delivery fees, taxes — settled to restaurant on weekly cycle.
Subscriptions
Customer subscription tier with free delivery, no surge, exclusive coupons — recurring billing.
Multi-cuisine catalog
Tags, dietary filters, allergen flags, calorie info, photo guidelines for restaurants.
Refunds & disputes
Item missing, cold food, wrong order — categorised disputes with workflow and partial-refund rules.
Customer app
Four screens. One craving solved.
From the discovery feed to live agent tracking — the complete customer journey, screen by screen.
9:415G
Deliver to
DLF Phase 3, Gurgaon ›
RS
Search restaurants or dishes
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Biryani
Burgers
Healthy
Top in your area
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22 min · 4.4 ★
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28 min · 4.6 ★
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19 min · 4.7 ★
HomeSearchOrdersMe
Home
Discovery feed
- •Hyperlocal sort by serviceability, rider availability and surge
- •Veg / Jain / vegan filters with allergen flags
- •Personalised feed ranked by past orders & time of day
9:415G
Pizza Hub Italia
Italian · Pizza · 24 min
All
Bestseller
● Veg
Margherita Pizza
Mozzarella, basil, tomato
₹ 320
Pepperoni Pizza
Spicy pepperoni, cheese
₹ 450
Garlic Bread
Only 2 left
₹ 180
3 items
View cart · ₹ 1,220
Menu
Add to cart
- •Inline quantity stepper — no full-page cart trips
- •Item-86 toggles from the POS grey out dishes instantly
- •Variants, add-ons and spice level per line item
9:415G
Pizza Hub Italia
Delivery in 24 min
Margherita Pizza × 1₹ 320
Pepperoni Pizza × 2₹ 900
PIZZA50 applied
− ₹120
Item total₹ 1,220
Delivery fee₹ 29
GST (5%)₹ 62
Packaging₹ 20
Coupon− ₹ 120
To pay₹ 1,211
Home · B-204, Park View
CHANGE
Ring bell once, don't call
UPIriya@oksbi
CHANGE
Place order · ₹ 1,211
Checkout
Cart & pay
- •Transparent bill — zero surprise charges before pay
- •Auto-apply best coupon with stacking rules
- •Saved addresses with geocoded pins & instructions
9:415G
Order #FD-10293
Arriving in 8 min
Confirmed
Cooking
On the way
SK
Sandeep K.
DL-AB 1234 · 4.8 ★
Share OTP at handoff
4729
Help with order
Tracking
Live order & agent
- •Live agent location pushed every few seconds
- •Status events streamed from POS, KDS and agent app
- •Contactless OTP handoff as proof of delivery
Restaurant operations
The control tower for every kitchen.
A single console for the manager — KDS, live agent map, SLA monitor and payout controls all in one place, designed for the lunch rush.
ops.smartdesizns.com · restaurant console — live
Active
38
orders
Avg prep
11 m
SLA OK
Revenue
₹42K
today
AOV
₹486
+8%
Cancel
1.2%
low
Agents
12
online
Live order board
Lunch peak
#A104Margherita ×1 · Garlic Bread ×1Cooking · 02:14
#A105Pepperoni ×2 · Wings ×1Ready · agent assigned
#A106Veg Combo ×1 · Tiramisu ×1Queued
#A101Family Feast ×1SLA risk · 14:02
Agent map
● 2 en route
● 1 at pickup
Next payout · ₹ 28,450 on Friday
Transparent fee breakdown
Every rupee accounted for, line by line.
Customers see item total, delivery fee, GST, packaging and coupon discount before they pay. Restaurants see commission, packaging, settlement and tax buckets in their statement. No hidden cuts.
- ✓Per-restaurant commission with order-type overrides
- ✓Weekly auto-settlement with GST & TDS captured
- ✓Restaurant-funded vs platform-funded coupon ledger
- ✓Packaging & delivery fees broken out per order
Sample order · ₹1,211
Item total₹ 1,220
Delivery fee₹ 29
GST (5%)₹ 62
Packaging₹ 20
Coupon PIZZA50− ₹ 120
Customer pays₹ 1,211
Restaurant settles ₹ 947 after platform commission, GST and packaging deductions.
Architecture
Event-driven and resilient.
Order lifecycle modelled as state machine. Kitchen, agent and customer subscribe to events independently.
React Native
Next.js
NestJS
PostgreSQL
Redis
Kafka / NATS
Mapbox
Stripe + Razorpay
Add-ons
Build your exact product with optional modules.
Start from the white-label base and pick only what you need. Every module is quoted as a fixed line item — no scope creep, no surprises.
Chat integration
Add-onIn-app messaging between customer, restaurant and rider.
Scheduled orders
Add-onFuture-dated orders with reminders and kitchen pre-alerts.
Multi-language
Add-onMultilingual UI across all apps, RTL languages included.
Wallet system
Add-onIn-app wallet with top-ups, cashback and refund credits.
Geo-fencing
Add-onDelivery zones with zone-based fees and serviceability rules.
Loyalty program
Add-onPoints-based loyalty engine with tiers and redemptions.
Meal subscriptions
Add-onMeal-plan and subscription billing with pause and skip rules.
Voice & video support
Add-onMasked VOIP calling and WebRTC video support calls.
Dark-kitchen module
Add-onMulti-brand virtual restaurants running on one physical kitchen.
Need something not listed? Custom modules are scoped and quoted the same way — tell us what you're building.
Licensing
Three tiers. Source code included.
Starter
Pilot launch with a curated set of restaurants.
Contact for pricing
- ✓Up to 50 restaurants
- ✓Single city
- ✓Standard support
- ✓3-month SLA
Growth
Multi-city with batched delivery and subscriptions.
Contact for pricing
- ✓Up to 1,500 restaurants
- ✓Up to 5 cities
- ✓Subscriptions enabled
- ✓Priority support 24×5
- ✓Custom branding
Enterprise
Country-wide operators with dark-kitchen ops.
Contact for pricing
- ✓Unlimited cities & restaurants
- ✓Dark-kitchen module
- ✓Dedicated infra & DR
- ✓24×7 incident response
- ✓Compliance assistance
FAQ
Common questions.
Does it support cloud kitchens?
Yes — multi-brand-single-kitchen is supported via virtual restaurants pointing to the same KDS station.
How is commission handled?
Per-restaurant percentages with order-type overrides (delivery vs pickup), automated weekly settlement and tax breakdown.
Can we integrate POS hardware?
Yes — bluetooth thermal printers (KOT/bill), cash drawer, weighing scale and standard ESC/POS devices supported.
Is there a subscription/loyalty module?
Yes — a Swiggy-One-style subscription with free delivery, exclusive deals and tier-based perks is built in.
How are disputes refunded?
Configurable per-category rules (missing item, cold food, late delivery) with partial / full refund and restaurant deduction.
Budget
How much will it cost?
Every build is a fixed base package plus only the add-on modules you choose — quoted in writing before we start. Tell us your city count, restaurant target and launch date, and we'll send a written quote within a day.
Want a live walkthrough?
Book a 30-minute demo with our solution architect.